• Your bank account name (beneficiary name) must be same as the registered name on your account.
  • Withdrawal of bonus and winnings is subjected to terms & conditions. Members may not be able to withdraw until the required terms & conditions has been met.
  • Please be advised to keep the bank receipt or transaction reference ID as we might request it for proof of payment.
  • We may require verification documents before processing any payouts from your player account and large withdrawal amount might take longer time to processed.
  • For security precautions, we reserve the right to refuse member’s withdrawal if they do not match the information provided until member’s provides the correct information.
  • For the customers who get free bonus are required to perform wagers where the total amount equals or more than 50% of deposit amount, otherwise which any withdrawal requests would be subjected to 5% service & administration charges based on total deposited amount.
  • Our system is based on first come first served basis. Do take note that processing delays can also be caused by slow or banking systems downed also even by the bank’s unavailability to offer round the clock 24-hour service.